Terms & Conditions

By browsing the webpages or app of, creating an account on, and/or purchasing product(s) from the RoboRium.com website or app you agree to adhere to all the terms, policies and conditions written below. These terms, policies and conditions are applicable to all online and offline sales by JMoon Technologies Pvt. Ltd.
RoboRium.com reserves the right to change these terms, policies and conditions anytime, without prior notice.

Privacy Policy
Customer's privacy is very important to us. We will not sell or give a customer's personal information to third parties unless required by law or required to execute orders (e.g. giving a customer's shipping address to courier service provider to ship a package). All payment transactions fulfilled by a third party payment gateway will not result in bank account, credit card or debit card information being stored at the servers of RoboRium or JMoon Technologies Private Limited. Your payment details are secured via 128 Bit encryption are are extremely safe.
Some data about the visitor may be gathered automatically, including, but not limited to, browser type used, internet service provider, pages visited, operating system used, and streaming data. This data is not personally identifiable and may be used for analyzing trends, tracking visitor's movements around the website and app, gathering demographic information about visitor, and more.
The website and app may contain links to other websites, webpages, blogs, videos, images, documents etc. that are not owned or controlled by RoboRium or JMoon Technologies Pvt Ltd. RoboRium and JMoon Technologies Pvt Ltd are not responsible for the privacy practices and policies of such websites, apps, webpages, blogs, videos, images, documents etc.

Price Policy
The prices of the products listed on RoboRium are fixed and are subject to change at any given time depending on the currency conversion rates, discounts, coupon offers, limited period offers, and/or other factors, without any prior notification. An order can only be placed on the current prices of the products. The product prices are decided very competitively, and efforts have been made to ensure the lowest possible cost.
Some products may have discounts when ordered in a particular quantity. In such a case, the quantity and price is mentioned on individual product's page in the format "[quantity] or more INR [Price]". If a user changes the quantity of such a product in the 'Shopping Cart', the price is automatically updated accordingly.
Some products may be on sale for a limited time period only and will be mentioned on the 'Discounted Products' page of RoboRium.com or on the 'Sale' page in the navigation menu of the app. The special sale price will be applicable on such products only when purchased during that particular time period.
The product listed prices mentioned on the website or app do not include taxes. All taxes are calculated during checkout. Customers will have to pay taxes levied by the Indian government for all products and the shipping cost for the order based on the options displayed to and selected by the customer.

Payment Policy
All orders must be paid for in advance before they can be delivered to the customer.
All payments of products will take place during checkout through Debit Cards, Net-Banking, Credit Cards or a Wallet Account of PayUMoney, a 3rd party payment gateway. For payment the customer will be directed to a secure page of the 3rd party payment gateway (PayUMoney) for further completion of transaction.

The available options, after redirecting, are:
Credit Card: For customers who want to pay for an order through a Visa, MasterCard, Diners Club Credit Card.
Debit Card: For customers who want to pay for an order through a Visa, MasterCard, Maestro, RuPay Debit Card.
Net Banking: For customers who want to pay for an order through a Net Banking account with Netbanking accounts of banks across India.
Wallet: For customers who already have an Online Buyer account on PayUMoney and want to pay for an order through it.

Warranty Policy
All products by JMoon Technologies Pvt. Ltd. are protected only against manufacturing defects, unless specified on the individual product's page. If a customer finds that the product purchased from RoboRium's website or app has a manufacturing defect, we should be contacted immediately, with details of what defect was detected.
Products we sell are designed for experimentation, testing and application purposes. RoboRium and JMoon Technologies Pvt. Ltd., our employees, or our suppliers cannot be held responsible for any type of loss that occurs from usage of the products.

Shipping Policy
Shipping is offered through a network of courier services and the optimal solution is displayed to the customer depending on the customer's shipping address, to ensure that an order is delivered as soon as possible. All conditions related to shipping are mentioned on the Shipping & Returns page.

Return Policy
Returns of partially or completely assembled kits are not accepted. All conditions related to returns are mentioned on the Shipping & Returns page of RoboRium.

Order Cancellation Policy
A customer can cancel an order free of charge if the cancellation request is received before the order is processed. However, once the payment is processed, there is a processing fee to cancel an order. RoboRium should be contacted as soon as possible to cancel an order.
If due to some reason RoboRium is unable to ship the products of an order, the order will be cancelled and the amount paid will be refunded to the customer in the form of Store Credit.

Order Modification Policy
An order cannot be modified after the payment has been completed. This is because prices and discounts may change over time thereby corrupting the order on modification.

Stock Status Policy
The number of pieces of an item in stock at RoboRium are shown on individual item's page next to the 'Available' heading. However, several items mention a lead time (or maximum delivery time) under 'Available'. A customer can pay and order these products. Such products are available specially on order and may require a lead time of some days, or weeks to be manufactured, assembled, packaged, and/or delivered after confirmation of payment.
The 'Available' status of an item with lead time has the following possible values:
Lead Time: 1-3 Days- This means that the item will be in stock again within 1-3 days. It is best to wait a maximum of 3 days after placing an order on this item, before contacting us. RoboRium should be contacted to know exactly when the item will become available.
Delivered in 1-3 Weeks- This means that the item will be manufactured and shipped to a customer within 3 weeks. These items are manufactured only when a customer places a valid pre-order and pays for the order beforehand. For queries, it is best to contact RoboRium after placing an order on such an item and to find out exactly when the item will be delivered.
Delivered in 4-6 Weeks- This means the item is currently not in stock and will be made available on a customer's request. An order for this item usually takes 6 weeks to be delivered, but may require upto 8 weeks, to be fulfilled. It is best to contact RoboRium to place an order on this item and find out more information about its availability.
Delivered in 6+ Weeks- This means the item is currently not in stock and will be made available on a customer's request. An order for this item usually takes 6 to 8 weeks to be delivered. It is best to contact RoboRium to place an order on this item and find out more information about its availability.
Out of Stock- This means that the item is currently not carried by RoboRium, and may have been discontinued permanently. It is best to contact RoboRium or check manufacturer's website to find out if and when the item will be made available again. The expected time of availability in the store and current price of the product will be conveyed to the customer on request.

Coupon Policy
A special coupon may be offered to visitors or potential visitors at any time.
The coupon may be limited in either the number of customers that may be able to use it, the number of times a single customer can use it, or in the number of days it may be available, or all of these. A coupon cannot be used in combination with any other sale or discount that RoboRium is offering.
All coupon offers will be applicable till the usage and time limits of the coupon have not been exceeded. The same coupon may not be made available to any customer once the usage limit or time limit has passed.
A coupon may offer a discount in percentage or a fixed amount, and may be applicable to the whole cart or be limited to a few products or categories. A coupon may also allow for free shipping on a particular order or product or category.
Some customers may be given special limited coupons for participating in an event/competition/discussion/scheme held by RoboRium and/or JMoon Technologies Pvt Ltd.

Promotion Policy
Information may be sent to customers on products, services, special deals, promotions and other updates through email newsletters occasionally. A customer has the choice of opting out of receiving such newsletter communications.
Promotional offers may be made available to visitors and potential visitors through email, telephone, facebook, twitter and/or other means under the control of RoboRium or JMoon Technologies Private Limited.

Sale Policy
The discount prices on a product may only be applicable till the current stock of that product lasts. During the period of sale, the next day shipping policy may be suspended and orders are shipped only once their payments have been confirmed and they are packaged properly.
During an App Only Sale period, a customer is only allowed to use the coupon code exclusively on the RoboRium App. If the coupon code from the app is used to place an order on the RoboRium website, instead of the app, that order will be cancelled and the payment refund process will be initiated as soon as possible.

Communication Policy
Customers may be contacted through emails and/or phone on occasion.
An email will be sent when there is an update in any of their order's status. Tracking number of their orders will be sent via email, if available.
Customers may be contacted before their order is shipped, to confirm the order, if necessary. Customers may be contacted to confirm the authenticity of the payment of an order, if necessary.
Customers may be contacted through email and/or phone to inform them about new offers, products, deals, services provided by JMoon Technologies Pvt. Ltd.
In case the website or app is temporarily suspended or under construction/maintenance, customers may be contacted through email to inform them of the said suspension, construction/maintenance.

General Policy
The terms, policies, schemes and conditions mentioned on the website or app, any other website or social account managed by JMoon Technologies Pvt. Ltd. may be modified at any time. Changes to the terms, policies and conditions will not be notified to the visitors or customers explicitly.
All visitors must create an account with RoboRium before they can place an order.
A 'customer' of RoboRium is defined as- a visitor who creates an account on RoboRium.com, and has at least one prior successful order, of any product, from the catalog of products available on the website or app.
A 'visitor' of RoboRium is defined as- any person who is not a customer, who visits the website or app of RoboRium.com, who may or may not browse through all the contents of this website or app, and may or may not create an account on the website or app.

Supplier's Policies
Our suppliers have their own warranty, return, and price policies. The warranty, return and price polices of RoboRium are subject to the policies put forth by the supplier. There may be different warranties for different products, depending on the individual supplier's terms and conditions. For details on warranty, return and price policies of each supplier, visit their website.